At Illapa Culturas Andinas, we create authentic and memorable travel experiences that promote sustainable development (SDGs) and the conservation of Peru's cultural and natural heritage, with customer satisfaction as our top priority, supported by a committed and professional team.
To be recognized as a globally sustainable tourism organization, with the goal of creating unique and innovative experiences defined by respect for and support of the environment, the enrichment of national culture, and the aspiration to positively impact social development.
At Illapa Culturas Andinas Inversiones S.R.L., a company dedicated to providing and operating tourism services, we recognize that our activities generate relationships and have an impact on our
employees, customers, suppliers, tour operators, communities, authorities, tourist destinations, and other stakeholders.
We understand social responsibility as the responsible management of the impacts generated by our
activities, striving to contribute to people’s well-being, community development, respect for cultural diversity, and the
protection of the natural and cultural environments related to our tourism activities.
In accordance with our Integrated Management System, we conduct our activities based on the principles of respect, ethics, transparency, inclusion, responsibility, and continuous improvement.
Within this framework, our actions are guided by the following principles:
1. Respect for People and Human Rights
We promote respect for the dignity, integrity, freedom, and fundamental rights of all people directly or indirectly connected to our activities.
We reject any form of child labor, forced or compulsory labor, human trafficking, exploitation, violence, harassment, or any other practice that violates human and labor rights.
Likewise, we strive to ensure that our labor and business relationships are conducted under conditions of respect, dignity, and compliance with applicable laws.
2. Equal Opportunity and Non-Discrimination
We promote an environment based on equal opportunity, inclusion, respect, and dignified treatment.
We reject any act of discrimination based on sex, gender, gender identity, sexual orientation, race, ethnicity, origin, age, disability, religion, nationality, economic status, marital status, or any other condition protected by current legislation.
These principles apply to our relationships with employees, customers, suppliers, tour operators, partners, and other stakeholders.
3. Gender Equality
We promote equal opportunities for women and men in the workplace and in our relationships with stakeholders.
The organization ensures that the selection, hiring, training, development, and promotion processes are conducted according to objective criteria, avoiding practices that lead to inequality or discrimination based on gender.
We also promote a respectful work environment free from violence, sexual harassment, and sexual abuse, in accordance with our policies, internal procedures, and applicable laws.
4. Employee Well-being, Development, and Participation
We recognize our employees as a fundamental element in the organization’s development.
We promote dignified, safe, and respectful working conditions, as well as opportunities for training, skill development, professional growth, and advancement within the organization.
We also encourage communication and employee participation, viewing their contributions, needs, and concerns as factors that help improve our operations.
5. Work-Life Balance
We promote, within the organization’s capabilities, conditions that facilitate a balance between our employees’ work, family, and personal responsibilities.
The organization strives to address needs related to family responsibilities through the mechanisms and measures applicable under current legislation and the company’s operational conditions.
6. Prevention of Violence, Harassment, and Intimidation
We take a firm stance against any form of violence, harassment, sexual harassment, or workplace harassment that may occur within the organization or in the context of our employment relationships. We promote mechanisms for the prevention, reporting, handling, and investigation of these situations, ensuring the responsible and confidential handling of information, respect for the rights of the individuals involved, and the implementation of appropriate measures in accordance with the law and internal regulations.
7. Responsibility Toward Our Customers
We conduct our tourism activities responsibly, striving to provide quality services, clear and appropriate information, and customer service based on respect, transparency, and trust.
We encourage our customers to learn about and respect the cultural, social, and environmental characteristics of the destinations they visit, thereby contributing to a responsible tourism experience.
8. Respect for Communities and Cultural Diversity
We recognize the importance of local communities in the development of tourism and promote relationships based on respect for their rights, identity, customs, traditions, and ways of life.
Our activities seek to contribute to the appreciation of cultural diversity and to avoid practices that could negatively affect the identity or dignity of communities.
Likewise, we promote respect for and the preservation of the cultural and historical heritage associated with the destinations where we conduct our activities.
9. Contribution to Local Development
We promote, to the best of our ability and in accordance with the nature of our operations, the participation of local stakeholders in our value chain.
We seek to foster economic opportunities for suppliers, startups, and other local stakeholders linked to the tourism industry, thereby contributing to the economic and social development of the destinations where we operate.
10. Responsible Relationships with Suppliers and Partners
We promote business relationships based on transparency, trust, respect, and compliance with the agreements established with our suppliers, tour operators, and strategic partners.
We also encourage our business partners to conduct their activities in a manner that respects human rights, labor conditions, applicable laws, business ethics, and the principles of social responsibility.
11. Environmental Responsibility
We recognize that the development of tourism can have an impact on the natural environment.
Therefore, we promote practices aimed at the responsible use of resources, the prevention and reduction of environmental impacts, and raising awareness among our employees, customers, and partners about the importance of protecting tourist destinations.
These actions are carried out in accordance with the commitments and controls established in our Integrated Management System.
12. Ethics, Integrity, and Transparency
We conduct our activities in accordance with the principles of honesty, integrity, transparency, and accountability.
We reject any form of corruption, fraud, bribery, breach of trust, conflict of interest, or conduct that could undermine the trust of our stakeholders or violate the law and the organization’s internal policies.
We encourage our employees and other stakeholders to promptly report situations that may represent violations or risks to the organization.
13. Relationships and Dialogue with Stakeholders
We recognize our employees, customers, suppliers, tour operators, communities, authorities, strategic partners, and other parties involved in our activities as stakeholders.
We promote communication and participation mechanisms that allow us to understand their needs, expectations, concerns, and opportunities for improvement, striving to maintain relationships based on respect, dialogue, and trust.
14. Compliance with Requirements and Continuous Improvement
We comply with current legislation, applicable requirements, and the commitments made by the organization related to social responsibility, human rights, working conditions, equality, ethics, the environment, and tourism.
We also periodically evaluate our practices and results, establishing objectives, actions, and indicators as appropriate, in order to identify opportunities for improvement and strengthen our performance in social responsibility.
15.Responsibility of Senior Management
The senior management of Illapa Culturas Andinas Inversiones S.R.L. assumes the leadership necessary to promote the implementation and compliance with this policy, providing the conditions and resources required within the organization’s capabilities.
Furthermore, it promotes the dissemination and understanding of this policy among employees and relevant stakeholders, and ensures its periodic review to guarantee that it remains appropriate to the organization’s context, activities, and objectives.
This policy serves as the framework for establishing the social responsibility objectives, actions, and indicators of Illapa Culturas Andinas Inversiones S.R.L.
The policy will be communicated to employees and made available to relevant stakeholders, as appropriate. Illapa Culturas Andinas Inversiones S.R.L.
Environmental Responsibility
We recognize that the development of tourism can have an impact on the natural environment.
For this reason, we promote practices aimed at responsible use of resources, the prevention and reduction of environmental impacts, and raising awareness among our employees, customers, and partners about the importance of protecting tourist destinations.
These actions are carried out in accordance with the commitments and controls established in our Integrated Management System.
Internal actions:
Shared local transport and Human powered transport
Our own tourism transportation:
Illapa Transportes has an eco-efficient driving policy: best driving practices to reduce fuel consumption. Suppliers:
Accommodation and restaurants:
In Machu Picchu and Sacred Valley, the restaurants we work with include Vegetarian and vegan options in their menu.
Resource conservation, utilizing regional organic building materials, reducing overall waste, and supporting local recycling initiatives.
We promote use of rail companies to Machu Picchu with the following standards:
Local Conservation: Conducts regular river clean-up campaigns along the Urubamba River in partnership with local municipalities.
Reforestation plays a crucial role in helping to protect the soil, prevent erosion, and maintain optimal moisture levels for native flora and fauna. In addition, it can encourage tree care and attract more tourists interested in visiting a Machu Picchu surrounded by natural and picturesque landscapes. We participated in the initiative to plant one million trees in Machu Picchu in February 2024, which was led by the National Service of Natural Areas Protected by the State (Sernanp) and the Ministry of the Environment. With the participation of the Choquelluska community—where more than 150 people joined the effort—we planted tara trees in this community, thereby contributing to biodiversity and the balance of the ecosystem.
Respect for Communities and Cultural Diversity
We recognize the importance of local communities in the development of tourism and
promote relationships based on respect for their rights, identity, customs, traditions, and ways of life.
Our activities seek to contribute to the appreciation of cultural diversity and to avoid practices that may negatively affect the identity or dignity of communities.
Likewise, we promote respect for and the preservation of the cultural and historical heritage associated with the destinations where we conduct our activities.
Contribution to Local Development
We promote, to the best of our ability and in accordance with the nature of our operations, the participation of local stakeholders in our value chain.
We seek to foster economic opportunities for suppliers, startups, and other
local stakeholders involved in the tourism industry, thereby contributing to the economic and social development of the destinations where we operate.
