At Illapa Culturas Andinas, certain tourism services may require an advance payment, either partial or full, in order to arrange and confirm the reservations requested by the passenger.
This Advance Payment Policy establishes the general conditions applicable to such payments. Specific conditions may vary depending on the type of service booked, availability, and the requirements of the suppliers involved.
Certain services may require an advance payment in order to begin or complete the reservation process.
The required amount will be communicated to the passenger before payment is made.
Depending on the service booked, the following may be required:
Receiving a request for information or a quotation does not, by itself, constitute confirmation of a reservation.
The percentage or amount of the advance payment may vary depending on the characteristics of the requested service.
Before payment is made, Illapa Culturas Andinas will inform the passenger of:
This policy does not establish a single fixed advance payment percentage, as the conditions may vary depending on each reservation.
A payment will be considered received once it has been confirmed through the payment method used.
Making a payment does not automatically guarantee the final availability of all services until the corresponding reservation has been confirmed.
When applicable, Illapa Culturas Andinas will notify the passenger once the booked services have been confirmed.
When there is an outstanding balance, the passenger will be informed of the amount due and the applicable deadline for completing payment.
Failure to comply with the communicated payment deadlines may affect the availability, price, or continuation of the reservation.
In such cases, any changes will be communicated to the passenger before proceeding.
Payments may be made through the payment methods authorized and communicated by Illapa Culturas Andinas.
Depending on availability, these may include:
Each payment method may be subject to its own processing terms and conditions.
Certain payment methods may involve banking, financial, platform, currency conversion, or other processing fees.
When applicable, these costs will be communicated to the passenger before or during the payment process.
Charges applied directly by banks, card issuers, or external payment platforms will be subject to the terms and conditions of those entities.
Prices may be quoted in the currency indicated in the corresponding quotation.
When a payment involves currency conversion, exchange rates or charges established by banks, card issuers, payment platforms, or other financial institutions may apply.
Illapa Culturas Andinas does not control the exchange rates applied directly by external entities.
Certain tourism services may be subject to special payment conditions due to policies established by third-party suppliers.
These services may include, for example:
When relevant special conditions apply, they will be communicated to the passenger before confirming the corresponding booking.
Any change requested by the passenger after making a payment will be subject to availability and to the conditions of the booked service.
A modification may result in:
Before making any modification that results in additional costs, such costs will be communicated to the passenger when applicable.
Making an advance payment does not eliminate the application of the corresponding cancellation conditions.
In the event of a cancellation, refund, or modification, the conditions set forth in our Cancellation and Refund Policy, as well as any specific conditions communicated for the booked service, will apply.
If the passenger identifies any issue related to a payment made, they must contact Illapa Culturas Andinas through the company’s official customer service channels.
The company may request information reasonably necessary to verify the transaction and manage the corresponding inquiry.
When the payment has been processed through a financial institution or external payment platform, certain procedures may also depend on that entity.
Illapa Culturas Andinas recommends making payments only through the official payment channels communicated by the company.
Passengers should verify the payment information before making any transfer or transaction.
Illapa Culturas Andinas will not request payments through channels other than those communicated through its official channels.
By making a payment, the passenger acknowledges that they have received the relevant information regarding the booked service and accepts the payment conditions communicated to them.
This policy should be read together with:
Illapa Culturas Andinas may update this Advance Payment Policy when necessary.
The current version will be available on this website.
Any changes will not retroactively alter the conditions previously accepted for a confirmed reservation, unless agreed with the passenger or required by applicable law.
For inquiries related to payments, reservations, or the conditions applicable to a service, passengers may contact Illapa Culturas Andinas through the official channels published on our website.
