This Booking Policy sets out the general terms and conditions applicable to requests, management, and confirmation of tourism services offered by Illapa Culturas Andinas.
The specific conditions of each booking may vary depending on the type of service requested, availability, and the applicable terms and conditions of the suppliers involved.
The user may request information, a quotation, or a booking through the official communication channels of Illapa Culturas Andinas.
All requests are subject to availability.
Receiving an inquiry, request, or quotation does not automatically constitute confirmation of a booking.
A booking will be considered confirmed once the conditions communicated to the passenger for the corresponding service have been fulfilled.
Depending on the service, these conditions may include:
Illapa Culturas Andinas will communicate the corresponding confirmation to the passenger through one of its official communication channels.
All tourism services are subject to availability at the time of booking.
Availability may vary due to factors such as:
If a service becomes unavailable before confirmation, Illapa Culturas Andinas may inform the passenger and, whenever possible, propose an alternative.
For the management of certain services, personal information necessary to process the booking may be requested.
Depending on the service, this may include:
The passenger is responsible for providing accurate, complete, and up-to-date information.
The information used to process bookings must match the official documents that the passenger will use during the trip.
Errors in names, documents, dates, or other information may result in modifications, additional costs, or restrictions depending on the service.
Where corrections are possible, any applicable conditions or costs will be communicated to the passenger.
Prices communicated to the passenger are subject to the conditions indicated in the corresponding quotation.
A quotation may be subject to change while the booking has not yet been confirmed, particularly in the event of changes in:
Before confirming a booking, the passenger will be informed of the applicable price.
Some services may require an advance payment, either partial or in full, in order to process or confirm the booking.
The amount, payment deadline, and applicable conditions will be communicated to the passenger before payment is made.
For further information, please refer to our Advance Payment Policy.
Certain services may be subject to specific booking conditions due to their availability, nature, or requirements established by third parties.
These may include, for example:
Where relevant special conditions apply, they will be communicated to the passenger before the corresponding booking is confirmed.
The passenger may request changes to a booking through the official communication channels of Illapa Culturas Andinas.
All modifications are subject to availability and to the conditions applicable to the service.
A modification may result in:
Where applicable, such costs will be communicated before the requested change is processed.
Requests to change travel dates are subject to availability.
Not all services allow date changes, and some may be subject to specific conditions.
Illapa Culturas Andinas will inform the passenger of the available options where applicable.
Some services included in a booking may be provided by third parties, such as hotels, transportation companies, airlines, railway companies, restaurants, guides, or other tourism service providers.
These suppliers may establish their own conditions regarding:
Where such conditions are relevant to the contracted service, they will be communicated to the passenger.
In certain circumstances, a previously requested service may become unavailable.
If this occurs before confirmation, Illapa Culturas Andinas may offer the passenger an available alternative.
If the alternative involves a difference in price or conditions, this will be communicated before proceeding.
Once a booking has been confirmed, Illapa Culturas Andinas may provide information related to the contracted services through the corresponding official communication channels.
The passenger must review the information received and promptly report any errors or discrepancies identified.
The passenger is responsible for:
Cancellation requests must be submitted through the official communication channels of Illapa Culturas Andinas.
The applicable conditions will depend on the contracted service and the conditions previously communicated to the passenger.
For further information, please refer to our Cancellation and Refund Policy.
If a passenger fails to attend a confirmed service at the established date, time, or location, they may be considered a No-Show.
The conditions applicable in such cases will depend on the booked service and the conditions previously communicated to the passenger.
Bookings may be affected by external circumstances such as weather conditions, closures, government restrictions, strikes, transportation problems, or other unforeseen situations.
Where this occurs, Illapa Culturas Andinas will seek to inform the passenger and assess reasonable alternatives according to the circumstances.
Personal data provided during the booking process will be processed in accordance with our Privacy and Personal Data Protection Policy and applicable legislation.
By requesting and confirming a booking, the passenger declares that they have received the relevant information regarding the service and accepts the conditions communicated to them.
This policy should be read together with:
Illapa Culturas Andinas may update this Booking Policy whenever necessary.
The current version will be available on this website.
Any amendments will not retroactively alter the conditions previously accepted for a confirmed booking, except where agreed with the passenger or required by applicable law.
For inquiries related to bookings, modifications, availability, or applicable conditions, passengers may contact Illapa Culturas Andinas through the official communication channels published on our website.
