Claim Form

We regret what happened

This is the ILLAPA CULTURAS ANDINAS Virtual Complaint Book.
In it you can make a complaint or claim regarding your dissatisfaction with the service.
You will receive a copy of your complaint or claim by e-mail.
We will attend you as soon as possible.

Form reclamos EN

1. IDENTIFICATION OF THE COMPLAINING CONSUMER

Name

Surname

Type of document

Document No.

E-mail address

Phone

2. CLAIM DETAILS

Type of your claim

Claim

Complaint.

Name of service / Package / Tours

Date of trip

Detail your claim here

I declare to have read and accept the Privacy Policy. I declare to be the owner of the service and accept the contents of this form, declaring under Affidavit the truthfulness of the facts described. Illapa Culturas reserves the right to take appropriate legal action in case of verifying the inaccuracy of the statements made above.

Claim: Disagreement related to products and/or services.
Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with customer service.

(*) The formulation of a complaint does not preclude other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

(*) The supplier must respond to the claim or complaint within a period not exceeding fifteen (15) working days, which is non-extendable.

We are a Cusco-based company with a presence in the cities of Lima, Puno, and Arequipa. We have a solid and experienced team, and we are focused on serving and satisfying all our customers.

DESTINATIONS

Culture & Tradition Tours

Trekking & Nature Tours

Andean Tradition Tours

Full-Day Tours

+51 944 714 563

info@illapa.com

Calle Turquezas E11, Cusco - Perú

Sucursal:
Av. Pardo Pje España #116, Cusco

USEFUL INFORMATION

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